One of the most common challenges reported by our users is trying to cancel porn memberships. This is why we’ve added a section to each review on how to do exactly that. We have also started posting articles on the process for specific sites, like how to cancel Bang Bros. However, there are a number of recurring problems we see happening.
One is that sometimes various add-on charges occur after a membership has been canceled. This can happen even when the site you originally joined is no longer accessible. In other instances, no cancelation is processed at all and the recurring plan continues to rebill. Both issues are significant enough that a more in-depth look, hence this guide, was merited.
The Trio Behind Online Transactions
Though individual sites can have their own process in place (I will cover ProBiller sites like Reality Kings later), it’s worth covering a few of the basics. The best place to start when discussing how to cancel porn are the three parties – besides you – typically involved in online transactions. After all, the fact that you’re not literally handing over cash to the site’s owner is part of what complicates things.
- The Porn Site: Ending a subscription is no guarantee that the charges to your card will stop. This is because most websites farm out the payment process. The staff can only disable your access and then forward a request to the payment processor to cease charges. A breakdown or delay in communication can mean additional fees for you.
- The Biller: CCBill, Epoch and Verotel are just some of the independent billing companies that handle payments on behalf of adult sites. They have no direct access to your XXX account and are not privy to any communications you may have had with the site. They cancel your payments and forward the request to end your membership.
- The Credit Card Provider: They make sure the biller receives your payment, which in turn gets forwarded to the adult website. They have limited access to your information beyond the date and the amount of the transaction.
You can dispute a charge and have it reversed, but such “chargebacks” can lead to being barred from joining other adult sites in the future. The bank may also investigate your claims.
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Porn Sites With Private Billers
Though independent billers often handle the transaction side of things, there are some exceptions. And these private or in-house billers often are just as consumer-friendly as the independents. In fact, their agents can offer unique customer incentives in a bid to retain your business.
A good example of this is the Adult Time network company that has se, which is super easy to cancel as we explain in our guide to canceling Adult Time. So the process seems to go smoothly even for those companies that go it on their own, and the same holds for the networks that use their own in-house billing, like Evil Angel.
Drawbacks to Sites Using ProBiller
Several highly successful porn networks, including Sexy Hub and Mofos, belong to a parent t up its own payment processor called ProBiller. Users frequently complain about extra charges, even after canceling and receiving a confirmation email. It turns out that you need to cancel any add-ons, including downloads, separately.
The exact details are explained in our blog on how to cancel Brazzers. It is one of that company’s flagship sites, but the information we outline applies to all of their properties. Long story short – talking to an agent (live chat or phone) is your best bet. It is also imperative to request a confirmation by email because not all agents appear to send one.
Know How to Cancel Porn Before Joining
Hindsight might be 20/20, but foresight is the best way to avoid problems, so it’s worth looking into how to cancel even before you join. Consulting our reviews is an excellent place to start because our policy now is to make sure to include customer service and cancelation info each time. Plus, feedback from former and current members is helpful.
You can also do your own investigation. Look for the site’s support page – it should be accessible before you join. An FAQ or cancelation link may reveal the steps involved, but if there is no info listed on the tour, you may have to contact them directly. Alternatively, you could read their Terms of Service, as it always includes a cancelation clause.
Heed the Warnings of Our Users
It’s always worth reading what current and former members have to say about a site. It’s best to look for a pattern of complaints because one or two negative comments can simply be the result of a misunderstanding. If you see that our Rabbit’s team was able to help or even the paysite’s staff fixed the problem, that’s a good sign that the issues were minor.
How to Avoid Additional Charges
The FAQ and/or Terms of Service will tell you how far in advance of your billing date you need to cancel to avoid a rebill. Each site is different, but often you can cancel a trial 24 hours before it ends, while a recurring plan may need as much as 72 hours advance notice. Some sites tell you how long it takes to process a cancelation request, but it’s best not to cut it too close.
You should always receive a confirmation email, whether you cancel online or by contacting a live agent. Keep it on hand until you receive your next credit card statement because you may need to to prove when you canceled. Most sites have strict rules regarding refunds, and chances are they will refuse even to consider one without reliable documentation.
Make Sure Add-Ons Are Canceled
These days, adult sites often upsell – it might be access to additional channels or even an extra fee to unlock downloads. Whatever the case, canceling your base subscription may not automatically cancel the additional charges. Though it seems counterintuitive to be charged for downloads you can no longer access, you may still need to cancel them separately.
This is why it is wise to cancel using a toll-free helpline or live chat, so you can confirm with the agent that you want everything canceled. Probiller sites even go so far as to include a disclaimer on their online cancelation form stating that any request to cancel add-ons, including downloads, must be processed by speaking directly to someone on their support team.
How to Cancel Porn Cross Sales
Here at Rabbit’s Reviews, we always warn you of any cross sales – whether they’re pre-checked or not. But we’re all human and in the eagerness to join a site, it’s easy enough to forget to uncheck one. Unfortunately, whether you meant to or not, you’ve agreed to additional charges and more often than not, a refund request will be unsuccessful.
Still, if you fail to avoid that additional charge the first time, there’s no reason to get hit by a rebill. If you don’t know which sites you inadvertently joined, try going back through the signup process without entering any personal info – the details of the cross sale should be clear. You’ll need to visit each cross-sold site directly to find out how to request a cancelation.
How to Avoid Having to Cancel Porn
It might seem obvious, but you can always consider non-recurring plans, which include multi-month and yearly subscriptions that can work out to considerable savings compared to monthly plans. A one-time 30-day membership often will be slightly more expensive than a recurring one, but the peace of mind that comes with not having to worry about rebills is worth it.
It is worth noting that some alternative payment methods are one and done, with no option for rebills. For example, paying for porn with gift cards is becoming more popular as is using cryptocurrency to sign up for Sexy Hub and other ProBiller sites. Cross sales never pop up with these options so you’ll avoid any unwanted charges, too.
Rely on Rabbit’s Money Back Guarantee
Our exclusive Money Back Guarantee is a way for you to cancel porn and get a refund without going to your credit card company and asking them to process a chargeback. If you’re a first-time subscriber to one of the top sites we cover and are dissatisfied within three days of joining, let us know and our team will request a refund on your behalf.
Avoiding chargebacks benefits you as a consumer, who risks getting blocked from making future porn purchases, and helps out adult sites at the same time. They end up incurring unwanted fees from billers for each chargeback and they can even be denied service if it happens too often. So our MBG benefits everyone.
The Safe Way to Pay
Want to pay for your porn membership with your credit card? Look no further! Rabbits only lists safe sites so you can feel secure in your purchase!
Read Reviews Now Let Us Advocate on Your Behalf
We consider ourselves ambassadors for the adult industry, which means so much more than just promoting porn sites. We’re committed to advocating on behalf of the performers, webmasters and most importantly, our users. Carrying all their needs can be challenging, but after nearly 20 years, our team has developed strong, broad shoulders.
With decades of combined experience, we know how to navigate the pitfalls and resolve the issues in a way that proves beneficial to all. So don’t hesitate to reach out if you’re struggling to fix a problem with a site you’ve joined. We’ve always got your back!